Athens GA Water DamageWho to call for water damage
Different problems need different people. Here is who to call for what, and in what order.
Call (844) 578-1833Who to call, by situation
| Situation | Call first | Then |
|---|---|---|
| You smell gas | Leave the house, then call the gas company or emergency services | Do not go back until you are told it is safe |
| Water near the electrical panel or outlets | An electrician. Do not touch the panel while standing in water | A restoration company once the power is safe |
| Burst pipe or supply line | Shut off the main water valve, then a plumber | A restoration company to dry, and your insurer |
| Roof or ceiling leak after a storm | A roofer for the opening | A restoration company for the inside |
| Sewage backup | A plumber to find the blockage, or your utility if it is the public main | A cleanup and restoration company |
| Appliance or water heater leak | Shut its valve, then a plumber or appliance technician | A restoration company if water spread |
| Mold after a leak | Fix the moisture source | A restoration or mold professional |
A simple order of operations
- Make sure everyone is safe. Gas, electrical hazards and deep or contaminated water come first.
- Stop the source: the main valve, an appliance valve or the water heater supply.
- Photograph and film the damage before you move things.
- Call a restoration company to remove water and start drying. The sooner the better, since the EPA advises drying within 24 to 48 hours.
- Call your insurer, and ask what they expect from you.
- Get the cause repaired: a plumber for the pipe, a roofer for the roof, an HVAC technician for an AC drain line.
Where Athens GA Water Damage fits
We are a referral service. If you need a restoration company, call the number on this page and we will connect you with an independent company that serves your area. We do not repair pipes or roofs. Read how it works.
Gas and electrical guidance is based on the CDC's advice for reentering a flooded home. In an emergency, call 911.
Common questions
Do I call my insurance company first?
Call your insurer promptly, but do not wait for them before you stop the water and start drying. Most policies expect you to take reasonable steps to prevent further damage.
Is a plumber enough?
A plumber fixes the pipe or fixture. Drying the walls, floors and insulation is a separate job for a restoration company.
What if I smell gas?
Leave right away and call the gas company or emergency services. The CDC advises shutting off the main gas valve if you can do so safely, opening windows and avoiding anything that could spark.
Who handles a roof leak?
A roofer repairs the roof, and a restoration company dries the interior. You will usually need both.
Water coming in right now? Call and we will connect you with a local restoration company, any hour.
Call (844) 578-1833Calling is free. Ask the company for an estimate before work begins.